The benefits experienced include reduction in quality costs, better employee job satisfaction because they do not make to attend to defects and client complaints, recognition by clients, work carried expose correctly right from the start, subcontractors with proper quality management systems, and encompassing(prenominal) relationships with subcontractors and suppliers. TQM performance measures are also reflected through top management commitment, customer involvement and satisfaction, employee involvement and empowerment, customersupplier relationships, and process improvement and management. The objectives of this paper are: 1. To address the issue of applying TQM in the construction industry; 2. To examine possible steps for restructuring an organization for TQM; and 3. To study the emergence of an improved concept called Six-Sigma. Introduction TQM is often termed a journey, not a destination. Much research has been done with get word to the... If you want to get a full essay, order it on our website: Ordercustompaper.com
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