Introduction to duty of trouble in health, social boot or childrens and young peoples settings
1 Understand the implications of duty of sustainment
1.1Define the term duty of care
The responsibility to care for someone who is not able to care for themselves and requires assistance and to protect there health and safety and to lift careless injury.
1.2 signalise how the duty of care affects own race role
The duty of care you have in your excogitate is to keep yourself safe and your service user safe. Keep up to date on your training. Always wash your hands sooner attending a service user before and after, and reveal the protective aprons and gloves that are supplied by your work.
2 Understand behave available for addressing dilemmas that may arise about duty of care
2.1 come upon dilemmas that may arise between the duty of care and an various(prenominal)s rights
Important medication needs to be interpreted and there is a risk they can become sick of(p) if they dont put on them. The service user refuses to take them. You cannot force them to take the medication if but try to advocate them.
A service user refuses to be hoisted, reassure them and inform what is happening if they still refuse report to the jitney.
2.
2Explain where to choke additional support and advice about how to resolve such dilemmas
To withdraw additional support and advice contact your team leader and manager similar dilemmas may have happened before and they can instruct you on what to do next.
3 Know how to respond to complaints
3.1Describe how to respond to complaints
Write or ring your employer with your complaint.
3.2Identify the briny points of concur procedures for handling complaints
Contact the manager
Visit lead be arranged within 7 working days
If the postal service cannot be resolved by employer you can discuss occasion with an independent mediator Age UK, citizens advice.
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